Final Sale Policy:
All sales are final. Due to health regulations and safety standards, we are unable to accept returns or exchanges on any products.

Shipping Timeframe:
Orders are typically shipped within 3 to 5 business days after being placed. If your order is time-sensitive, please contact us at support@culturecrunchofficial.com. Next-day in-store pickup is available during business hours.

In-Store Pickup Orders:
Orders placed for in-store pickup will be charged in advance and held for up to 30 days past the scheduled pickup date. After 30 days, the order will be considered abandoned and will not be eligible for a refund. Orders containing seasonal or holiday items, as well as same-day pickup orders, are non-refundable under any circumstances.

Pickup Verification:
A valid government-issued photo ID matching the name and billing address associated with your order may be required at pickup. If someone else is picking up your order on your behalf, please notify us via email at support@culturecrunchofficial.com, including your order number in the subject line. Culture Crunch reserves the right to refuse the release of your order to anyone other than the designated individual.

Product Responsibility:
All products sold on www.culturecrunchofficial.com are perishable and may be fragile. Culture Crunch is not responsible for any damage, such as melting or breaking, that occurs during transit. By accepting these Terms and Conditions, you acknowledge and accept this responsibility.

Quality Concerns:
If you experience any issues with the quality of your goods, please notify us within 24 hours of delivery by emailing support@culturecrunchofficial.com with your order number and photos if applicable. We cannot issue refunds or replacements for items that become damaged, melted, or spoiled during transit.

Damaged Package Protocol:
If your package arrives damaged, please inform us within 24 hours of delivery by emailing support@culturecrunchofficial.com with your order number and photos of the damage. A claim with the shipping provider will be necessary, and the process may take up to 4 weeks. Please do not discard any damaged items or packaging, as they may be required for inspection. Note that claims cannot be made for items that melted, spoiled, or broke during transit.

In-Store Order Check:
Orders picked up in-store must be checked before leaving the store. Culture Crunch is not responsible for any missing or damaged items once you leave our premises.

Product Images:
All photos on www.culturecrunchofficial.com are representative. We make every effort to keep images current and colors accurate, but there may be variations. Culture Crunch is not responsible for discrepancies between images and actual products.

Pre-Orders & Backorders:
Pre-orders and backorders are charged at the time of order placement. They may be canceled within 30 minutes of being placed, subject to a 10% cancellation fee. If you do not cancel within this timeframe, your order cannot be refunded.

Combined Orders:
If you order pre-order or backordered items along with other items in a single transaction, your entire order will be held until all items are ready to ship. The entire order is subject to the refund policy outlined in point 10.

Pre-Order Shipping Dates
Estimated shipping dates for pre-orders and backorders are subject to change without notice due to factors beyond our control. Orders cannot be canceled due to changes in estimated shipping dates.

Order Changes:
Any changes to an existing order, such as updates to the shipping address or a cancellation request, must be emailed to support@culturecrunchofficial.com within 30 minutes of placing your order. Include your order number in the subject line. If changes are possible, you will receive an email confirmation. There is no guarantee that changes or cancellations can be made after this timeframe.

Payment:
All orders are charged in full at the time they are placed. Cancellation requests within 30 minutes are subject to a 10% restocking fee.

Inventory Changes:
While we strive to keep our inventory accurate, occasionally items may go out of stock unexpectedly. If we are unable to fulfill your order, and no suitable replacement is available, a refund will be issued for the missing items.

Shipping Address Accuracy:
Customers are responsible for providing accurate shipping information. If an invalid address is provided, we will contact you for an update. If no update is received within 3 calendar days, your order may be canceled and subject to a 10% cancellation fee.

Lost or Returned Packages:
If a package is lost in transit or returned to sender due to an incorrect address, a refund may be issued once a claim is settled with the shipping provider or the package is returned in good condition. Shipping fees are non-refundable, and a 10% restocking fee will apply. Seasonal items are non-refundable under any circumstances.

Abandoned Orders:
If your order is returned to Culture Crunch marked as "return to sender," we will contact you to arrange alternate shipping. If we do not hear from you within 7 calendar days, your order will be considered abandoned and will not be eligible for a refund.

Missing Packages:
Culture Crunch is not responsible for packages marked as delivered by the shipping carrier. Once a package is marked as delivered, the customer assumes full responsibility for its receipt. We will not issue refunds or replacements for packages marked as delivered.

Bulk Items:
Bulk items may not come in original packaging and may lack ingredient lists, allergen warnings, or other identifying information. Ingredient information is available upon request. Master cases will include original packaging and any associated information.

Bulk Item Packaging:
Bulk items are sold by total weight and packaged together. Piece counts are approximate and subject to change without notice.

Allergen Information:
Culture Crunch is not a nut or allergen-free environment. All items may come into contact with allergens such as peanuts, tree nuts, soy, and dairy. We cannot guarantee the accuracy of allergen information provided by manufacturers. By purchasing from us, you accept full responsibility for any allergic reactions.

Best By Dates:
A "best by" date is not the same as an expiration date. Candy and snacks are often safe to consume beyond this date. Some imported products may arrive past their best by dates due to extended travel times, but they are still considered safe to eat. We do not accept returns or issue refunds for products that are past their best by dates.

Payment Methods:
Culture Crunch accepts Visa, Mastercard, Discover, and American Express for all online transactions.

Order Payment:
Orders are charged in full at the time they are placed.

Sales Tax:
All orders on www.culturecrunchofficial.com are subject to local sales tax.

Acceptance of Terms:
By placing an order with Culture Crunch, whether online, in-store, or by phone, you agree to all Terms and Conditions outlined on this page..